1) What was the communication blunder and what was the result and/or cost of the blunder to both the manager/supervisor and the organization?
2) What do think was the actual cause or source of the communication blunder? (Make sure to consider not only the obvious or surface issues, but if there could have been other deeper problems that possibly contributed to the situation)
3) How did the organization and/or manager handle the communication blunder? Was this the correct decision or approach to solving the problem? What role did leadership (or lack of it) play here? Do you think it improved or made the situation worse?
4) Was the handling of the communication blunder a good or bad decision, how do you think it could and/or could not have been improved and why do you think this? What role did leadership (Make sure to support your opinion)
5) What addition problems and/or cost do you think the organization and/or managers will still face in the future as a result of both the communication blunders and the handling of the situation? What addition problems and/or cost do you think managers/supervisors at lower levels in the organization will face because of this? Do you think employee motivation be impacted by this situation? Explain how and/or why and what should be done about this.
6) What could have been done on the part of the organization and/or manager to have prevented this communication blunder from occurring? What should now be done in the future, on the part of the both the organization and the managers/supervisors at all levels, to help ensure this does not happen again?
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